Eligible items may be requested for return within 30 calendar days of delivery. Email service@hofmel.com within this period and wait for instructions before sending an item back.

Standard returns should generally be unused, in original condition, and include original packaging and components where reasonably possible. Items showing use, damage caused after delivery, missing parts, or alteration may not qualify. Applicable law and product-specific restrictions may affect eligibility.

Unless required by law or approved by support, returns may be declined for used, misused, modified, damaged, or incomplete items. Certain products may have additional restrictions for hygiene or safety reasons. Contact us if unsure.

• Email us with your order number and reason.
• For damage or an incorrect item, include clear photos.
• Wait for instructions and use the return destination provided by support.
• Keep proof of shipment until the case is resolved.

Please allow approximately 5–7 business days after receipt for inspection and processing of an approved return. Refunds are generally issued to the original payment method; your bank or provider may need additional time to post the funds.

Exchanges or partial refunds depend on availability and circumstances and are not guaranteed. Cancellation cannot be guaranteed after processing or dispatch begins. Nothing here limits rights that cannot lawfully be excluded. Contact service@hofmel.com.