FAQ
A quick guide to product selection, outdoor use, order updates, delivery, and returns.
Products & use
What does π‘π¨ππ¦ππ₯β’ offer?
Beach and outdoor leisure products. Check each product page for details, materials, dimensions, and included items.
How do I choose an item?
Review dimensions, materials, intended use, and care instructions. Ask service@hofmel.com if you need help.
Can items stay outdoors?
Suitability varies. Do not assume an item is waterproof, weatherproof, or UV-resistant unless its listing says so.
How should I clean items?
Follow care instructions on the product page or supplied with the item.
Orders & delivery
Processing time?
Generally 1β3 business days. Holidays or additional checks may extend processing.
Transit time?
Generally 5β12 business days after dispatch; estimates are not guarantees.
Returns & payment
Can I return an item?
Eligible items may be requested for return within 30 calendar days, subject to the Return & Refund Policy. Contact us first.
Item arrived damaged?
Send your order number and clear photos so we can review the issue.
Payment methods?
Available methods appear at checkout and may vary.